Cancellation policy

Order Cancellations

Last updated: 24 October 2026

Please check your size, colour and delivery details carefully before completing your purchase.

Before dispatch

If you want to cancel or change your order, email hello@hmlswrld.com with your order number as soon as possible. If your order hasn't been dispatched yet, we will cancel it and give you a full refund within 14 days.

This includes early release and limited items that are awaiting production or dispatch.

After dispatch

Once your order has shipped we can't stop it, but you can still cancel by returning it within 14 days of delivery under our Returns & Refunds Policy.

Personalised items

Items personalised or made to your individual specifications can't be cancelled once production has started, unless they are faulty or not as described.

This does not affect your statutory rights.